Tenant Relations Manager
·        Ensures tenants get relevant service in due time, e.g. by means of following up response time on tenants enquires.
·        Responsibility to coordinate with Mini Anchor and Anchor tenants
·        Organize and supervise team to developing effective relations with tenants
·        Ensure that tenants follow security check rule and procedure
·        Interacts among the departments of Megabangna and coordinates the communication between the landlord and the tenants.
·        Carry out onboarding and orientation for new tenants.
·        Support the communication of seasonal promotions to tenants.
·        Collect and compile sale data and feedback in order to provide tenant concerns to management.
·        Maintain and update all tenant information.
·        Prepares and follows up the tenant refitting part of the budget.
·        Prepares information to the budget regarding “Tenant Premises” cost centre.
·        Leasing support in retaining and developing tenants and collaborate with leasing team to stay up to date on future and potential tenants.
·        Support and work closely with Tenant Coordinator staff to support and problem solving.
·        Bachelor degree in any field.
·        8-10 years of working in Commercial Real Estate field and Tenant Coordinating experience is required.
·        Have experience in Retail or Shopping Center.
·        Ability to learn and understand technical systems related to tenants
·        Proven leadership and managerial skill, analytical and strategic thinking skills
·        Ability to have a “Can-Do” attitude and excellent guest service skills
·        Excellent communication, negotiation and interpersonal skills, ability to create and improve cooperation
·        Ability to prioritize and execute multiple tasks, have a sense of urgency to complete the projects and be detail oriented
·        Commercial awareness and Customer service oriented approach
·        Able to work under high pressure
·        Computer literacy ( Word, Excel, PowerPoint )
·        Good command of English
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