Operations Manager/Senior Operations Manager
·      Ensure that the customers always feel that MEGA is a secure, comfortable, and well maintained “in shape as new” complex.
·      Source and negotiate the outsourced companies to improve the current services.
·      Improve accessibility and transportation to facilitate the customers.
·      Develop budgets of appropriate and contribute to financial planning for operation division.
·      Perform, develop and evaluate all activities related to the physical operation of the Center including but not limited to the operations in the fields of Housekeeping, Pest Control, Landscape, Insurance, Customer Service - Outsources & subcontractors, other operational activities on-site.
·      Being able to handle and carry out emergency situations in order to eliminate or minimize the consequences and possible losses and damages to the Center and tenant premises.
·      Involve the long-term property planning and implementation.
·      Responsible for all operational management activities.
·      Control and monitor the marketing event set up process to meet our standard.
·      Ensure that all outsource agreements are fulfilled the service requirement and within budget.
·      Develop and/or update and implement Operations guidelines, standards, and procedures in accordance with the company’s standards and legislation.
·      Manage resources to deliver on the priorities of the organization, improve outcomes and add value.
·      Develop and inspire a commitment to a vision of success; support, promote and ensure alignment with Megabangna’s vision and values.
·      Review completed work of team for conformity to policy, and effectiveness of approach.
·      Male/Female: Age 35 years up
·      Bachelor’s degree in business management, property management, real estate management field
·      10+ years of experience in the Real Estate Operations field or Facility Management field with 5+ years in managerial level.
·      Retail or shopping centre experience is preferable.
·      Commercial awareness and customer service-oriented approach
·      Data analytic knowledge, good copywriting, and reports & letters writing skills.
·      Financial responsibility and budgeting experience.
·      Fluent verbal and written communication skills in Thai and English.
·      Proficient with MS Word, Excel, PowerPoint, and other office applications.
·      Proactive, independent, team player, planning and organized, critical thinking, work
under pressure and to meet deadline in multi-tasking environment.
·      Trustworthy with good working attitude and ability to relate well with people from all levels.
·      Strong leadership and managerial skills to lead, motivate, coach co-workers in order to achieve result.
·      Proven analytical and strategic thinking skills.
·      Problem solving and decision-making skill.
·      Proven Communication, organizational skills, and multitasking ability to prioritize.
·      Ability to manage internal and external parties e.g., inter-department and external service vendors, tenant relations management.
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